Q01.How long is the warranty for the analyzer?
The warranty is 1 year.
Q02.What is the application and working time if the product needs to be sent back to the customer service?
The customer informs the local distributor/responsible Account and sends the product back to the company. The local distributor/responsible Account will fill in the anomalous order to the Customer Service Center. After the Customer Service Center received the product, and it will conduct a situation analysis. About 10 working days to reply to the analysis and inform the customer if it belongs to the warranty maintenance scope (In warranty and non-human factors) or non-guaranteed scope. If it is in the warranty repair, we will reply when it will be repaired and sent it back.